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Terms and Conditions

Tropicraze Terms and Conditions

1. Introduction

  • Purpose: These Terms and Conditions govern the use of the TropiCraze website, its content, products, and services provided by Mutima Canada CCC. By accessing TropiCraze, you agree to these terms fully; if you disagree with any part of these terms, you must not use our website or purchase our products.
  • Modifications: Mutima Canada CCC reserves the right to update or modify these terms at any time without prior notice, and such changes will be effective immediately upon posting to this site.

2. Use of Website

  • Acceptable Use: You agree to use the website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website.
  • Intellectual Property: The content published on TropiCraze remains the intellectual property of Mutima Canada CCC, including text, graphics, logos, images, and software. Use of this content requires express written permission from Mutima Canada CCC and is subject to copyright and trademark law.


3. Product Sales and Pricing

  • General Conditions: TropiCraze sells beverages that may be purchased directly from our website. All transactions are subject to product availability and confirmation of the order price.
  • Payment Terms: Payments must be made upfront via our secure payment systems. By purchasing a product, you warrant that you are legally capable of entering into binding contracts.
  • Refunds and Returns Policy: Details about the refund and returns process, time frames for returns, and conditions under which a return or exchange will be accepted.


4. Account and Registration Obligations

  • Registration Requirements: Users might be required to create an account to access certain features. When creating your account, you must provide accurate and complete information. The responsibility for maintaining the confidentiality of account passwords and for all activities that occur under your account lies with you.
  • Privacy Policy: Use of your data is governed by our Privacy Policy, which outlines how we collect, store, and protect your personal information.

5. Limitation of Liability

  • Disclaimers: TropiCraze and Mutima Canada CCC will not be liable for any indirect, special, incidental, consequential, or punitive damages, including lost profits, even if we have been advised of the possibility of such damages.
  • Indemnification: You agree to indemnify, defend, and hold harmless Mutima Canada CCC and its employees, directors, and agents from any and all third-party claims, damages, liabilities, and expenses that may arise from your use of the site or your breach of these Terms.

6. Termination

  • Termination Rights: Mutima Canada CCC may terminate or suspend access to our site immediately, without prior notice or liability, for any reason, including breach of these Terms.

7. Governing Law

  • Jurisdiction: These terms shall be governed by and construed in accordance with the laws of Canada, without regard to its conflict of law provisions.

8. Dispute Resolution

  • Arbitration Agreement: Any disputes arising out of or related to these Terms or the TropiCraze services will be handled through final and binding arbitration, rather than in court.

Conclusion

By agreeing to these Terms and Conditions, you are forming a binding contract with Mutima Canada CCC and consenting to comply with all applicable laws, regulations, and ordinances. You acknowledge that these terms of service represent the entire understanding between you and Mutima Canada CCC regarding your relationship with TropiCraze and supersede any prior statements or representations.

TropiCraze Return and Refund Policy

1. Introduction

Thank you for shopping at TropiCraze. We appreciate the fact that you like to buy the products we build and sell. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at TropiCraze. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at TropiCraze, you agree to the terms set forth below along with TropiCraze’s Privacy Policy and Terms of Use.

2. What Can Be Returned

Most purchases from TropiCraze are eligible for a return, including:

  • Unopened bottles returned within 30 days of receipt.
  • Products that arrived damaged or defective.
  • Any product discrepancies must be reported within 7 days of delivery to qualify for return or exchange.


3. Non-returnable Items

Please note that we do not accept returns of the following items:

  • Opened bottles or any product that has been used or altered.
  • Products that were marked as "final sale" or "non-returnable" at the time of purchase.


4. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our Customer Service team at support@tropicraze.com with your order number, the item(s) that you wish to return, and the reason for the return.
  2. Once your return is approved, we will provide you with a return shipping label and instructions on how to send back the product.
  3. Pack the item securely and include the original packing slip with the returned items. Attach the return label to the outside of the box.
  4. Send the item back to us at the address specified in the instructions.


5. Refunds

Once we receive your returned item, we will inspect it and notify you on the status of your refund. If approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.


6. Exchanges

In the case where you would prefer to exchange an item, please follow the return process as described above but indicate that you would like to exchange the product. The replacement item will be shipped to you after we receive the original product and confirm that it meets the return conditions.


7. Shipping Costs

  • You will be responsible for paying for your own shipping costs for returning your item unless the product is defective or the return is a result of our error. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us at:

  • Email: info@mutima.org
  • Phone: 778-873-6510
  • Mailing Address: 5704 Victoria Drive, Vancouver, V5P 3V6

Conclusion

We strive to satisfy our customers and hope that you find your purchase satisfying. However, we understand that there may be cases when you need to return a product. We encourage you to read this Returns and Refunds Policy closely before making a purchase at TropiCraze.

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Tropicraze

5307 Victoria Drive 889

7788736510

Copyright © 2024 Tropicraze - All Rights Reserved.

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